Self-Help
Books
Main Product Groups
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This series of self-improvement books includes 5 paperbacks:
The overall size of each paperback is 7 X 5 inches making them small enough to easily slip into a purse, handbag,
briefcase or a jacket pocket for quick referencing. Detailed descriptions for each book are as follows:
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DEALING WITH DIFFICULT PEOPLE
Learn how to handle difficult working relationships and create positive outcomes from negative situations. Dealing with Difficult People teaches you to identify and understand problem relationships and analyze your options for resolving issues. It contains the practical techniques needed to work toward cooperation and explain how to cope if open conflict arises. Power tips help you to handle real-life situations and develop the first-class people skills required to manage staff effectively.
This book contains:
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Practical techniques show you how to identify and understand difficult
people;
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Clear text and illustrations cover every aspect of gaining cooperation to improve performance;
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Simple checklists enable you to anticipate problems and find the best solutions for challenging situations;
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Accessible flow charts and diagrams explore different options for taking action and provide useful examples.
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ACHIEVING EXCELLENCE
Learn all you need to know to make the most of your potential at work, from setting goals to developing the determination, energy, and skills required to achieve them. Achieving Excellence not only shows you how to network effectively and make the most of your time, but also provides practical techniques for improving your memory, sharpening mental agility, thinking creatively, and reducing stress. Power tips help you to overcome every obstacle in the quest to fulfill your ambitions and achieve success in the workplace.
This book contains:
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Practical techniques show you how to form realistic ambitions, develop your skills, and achieve your
objectives;
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Clear text and illustrations cover every aspect of maximizing your performance at work;
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Simple checklists enable you to monitor your progress, from deciding on your goals to fulfilling your ambition;
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Accessible flow charts and diagrams explore different options for action and provide useful examples.
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INFLUENCING PEOPLE
Learn how to influence others by managing yourself and building good relationships. Influencing People teaches you how to gain other people’s support by working toward mutual goals and appealing to their hearts and minds. It contains practical techniques for improving your confidence and presenting your ideas successfully, and gives you the tools to enable you to achieve cooperation from your team and senior managers. Power tips help you handle real-life situations and develop the skills you need to communicate effectively.
This book contains:
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Practical techniques show you how to build relationships and establish rapport;
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Clear text and illustrations teach you how to present your ideas to individuals and to an audience;
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Simple checklists enable you to recognize what motivates people and to reduce resistance in negotiations;
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Accessible flow charts and diagrams explore different options for taking action and provide useful examples.
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MAXIMIZING PERFORMANCE
Learn how to know about Neuro-Linguistic Programming—achieving excellence by mastering the patterns of behavior and thought of outstanding professionals. Maximizing Performance shows you how to excel in working relationships, and has all the building blocks for achieving top performance. Power tips help you to deal with real-life situations and develop skills to overcome many challenges.
This book contains:
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Practical techniques show you how to develop effective personal skills for managing change and enhancing professional performance;
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Clear text and illustrations cover every aspect of meeting the challenges of today’s workplace;
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Simple checklists teach you how to anticipate problems and create winning ideas;
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Accessible flow charts and flow diagrams explore different options for action and provide useful examples.
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PUTTING CUSTOMERS FIRST
Learn how to provide excellent customer service by understanding your customers’ needs and identifying opportunities to build business relationships. Putting Customers First shows you how to achieve a market-led focus, implement customer-led objectives, and produce a win-win outcome. Power tips help you handle real-life situations and develop the techniques to create loyal customers.
This book contains:
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Practical techniques to help you understand the needs of customers and show how to develop a customer-first attitude; |
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Clear text and illustrations demonstrate the basics of customer care and how to maintain a professional approach; |
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Simple tips explain how to build up a loyal customer base and how to view complaints as an opportunity; |
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Accessible flow charts and diagrams explore different options for taking action and provide useful examples. |
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2000-2006. RNM Quality Consultants Inc. All rights reserved.
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