Cost of Quality

Cost of Quality

Our Training

Course Description

The Cost of Quality (COQ) derives from both internal and external sources. Internal poor quality costs increase your cost of operation, while external poor quality costs reduce your profit. This one-day training session will provide participants with practical ways of gathering, measuring and improving the COQ within your organization.

Who should receive this training?

This course would be beneficial to managers, supervisors and quality practitioners responsible for and involved in continuous quality improvement.

What You Will Learn

Participants will learn how to identify opportunities for improvement by measuring the existing COQ. Specific topics covered include:

	The Cost of Quality - An Introduction
	The various Types of Quality Costs
	ISO 9001 and Quality Costs
	Setting up a COQ System
	Quality Costs and the Profit Center
	Gathering and Measuring the Internal Costs
	Gathering and Measuring the External Costs
	Analyzing and Presenting the Data
	Taking Corrective Action to Increase Customer Satisfaction and Improve Financial Performance

Course Material

Each attendee will receive the RNM guidebook on "Cost of Quality" and a Certificate of Completion suitable for framing.

For additional information or to request a quotation, simply send us an e-mail at Training@iso-specialists.com, or call us today at (403) 226-5356 or toll-free in North America at 1-877-650-0565.

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FOR TRAINING CALL: 1-877-650-0565

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